Refund policy
At Pixsi, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund and exchange policy.
To begin a refund request, please contact us at: support@thepixsi.com
Eligibility
-
Returns and exchanges are accepted within 30 days of the delivery date.
-
Items must be unused, unworn, and in their original packaging.
-
For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
-
Custom or personalized jewelry (e.g., name necklaces) is non-refundable unless defective.
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Exchanges
-
If you would like to exchange your item for a different size, style, or product, please contact us at support@thepixsi.com within the 30-day period.
-
Exchanges are subject to product availability.
Return Shipping
-
Customers are responsible for return shipping costs unless the item was received defective or incorrect.
-
We recommend using a tracked shipping service to ensure your return reaches us safely.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at support@thepixsi.com with your order number and photos, and we will arrange a replacement at no additional cost.