Refund policy
At Myla, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund and exchange policy.
To begin a refund request, please contact us at: support@mylashop.co
Eligibility
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Returns and exchanges are accepted within 30 days of the delivery date.
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Items must be unused, unworn, and in their original packaging.
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For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
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Custom or personalized jewelry (e.g., name necklaces) is non-refundable unless defective.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment. Please allow up to 10 business days for the processing time for refunds to appear on your statement, depending on your bank or card provider.
Exchanges
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If you would like to exchange your item for a different size, style, or product, please contact us at support@mylashop.co within the 30-day period.
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Exchanges are subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs unless the item was received defective or incorrect.
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We recommend using a tracked shipping service to ensure your return reaches us safely.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at support@mylashop.co with your order number and photos, and we will arrange a replacement at no additional cost.