Terms of service

OVERVIEW

Welcome to MYLA! The terms "we", "us" and "our" refer to MYLA. MYLA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MYLA is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, returns, shipping, and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have obtained any consent required by applicable law.

To use certain features of the Services, including purchasing products from our store, you may be asked to provide information such as your email address, billing information, payment information, shipping address, and telephone number.

You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe the products offered through our Services. However, colors, finishes, dimensions, and product appearance may vary slightly depending on your device, display settings, lighting, photography, and manufacturing variations.

We do not guarantee that the appearance of any product purchased through the Services will be identical to how it appears on your screen.

All product descriptions, specifications, prices, promotions, and availability are subject to change without notice where permitted by law.

We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction.

Nothing in these Terms limits any warranty, consumer guarantee, or other right that cannot lawfully be excluded under applicable consumer-protection laws.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from MYLA. We reserve the right to accept, decline, limit, or cancel an order where permitted by law.

Your order is not accepted until payment has been successfully processed and we have confirmed acceptance of the order.

Please carefully review your order, including your shipping address, before submitting it.

Because orders are processed quickly, we cannot guarantee that an order can be cancelled, modified, or redirected after it has been placed.

If you need to request a cancellation, product change, or shipping-address change, contact us as soon as possible at support@mylashop.co. We will make reasonable efforts to assist, but changes cannot be guaranteed once processing or fulfillment has begun.

If we cancel or materially change an order, we will attempt to notify you using the email address, billing information, shipping information, or telephone number supplied with the order.

Purchases, returns, exchanges, refunds, and return-shipping responsibilities are subject to our Return & Refund Policy, which forms part of these Terms.

You represent that purchases made through the Services are for lawful personal or household purposes unless otherwise agreed by MYLA.

SECTION 4 - PRICES, TAXES AND BILLING

Prices, discounts, offers, and promotions are subject to change without notice.

The amount charged for a product will generally be the price displayed at checkout at the time your order is placed, subject to correction of obvious pricing or technical errors where permitted by law.

Shipping, Customs, Duties and Taxes

MYLA currently provides free standard shipping to the countries we serve.

Where stated in our Shipping Policy, MYLA also covers applicable customs duties and import taxes associated with delivery so that customers are not charged separate customs or duty fees by MYLA for standard qualifying shipments.

Our shipping practices, available destinations, and applicable conditions are described in our Shipping Policy.

We may change shipping promotions, supported destinations, or shipping methods in the future. Any applicable charges will be disclosed before you complete your purchase.

You agree to provide current, complete, and accurate purchase and payment information for all transactions.

You represent and warrant that:

the payment information you provide is accurate;
you are authorized to use the payment method provided;
charges submitted by MYLA will be honored by your payment provider; and
you will pay the amount shown and agreed to at checkout.

SECTION 5 - SHIPPING AND DELIVERY

Orders are generally processed and dispatched within 1–2 business days (approximately 24–48 hours) after being placed.

Processing times are estimates and may occasionally be longer due to high order volume, warehouse delays, courier availability, holidays, or other circumstances.

Our current estimated delivery times are:

United States: 5–10 business days
United Kingdom / Europe / Australia: 5–10 business days
Canada: 5–11 business days
Rest of the World: 5–15 business days

These delivery periods are estimates only and are not guaranteed.

Shipments to remote or rural destinations may take substantially longer and, in some circumstances, may require approximately 4–6 weeks.

Delivery may also be delayed because of circumstances outside our reasonable control, including severe weather, peak shipping seasons, transportation disruptions, carrier delays, customs processing, government actions, or incorrect or incomplete delivery information.

Our current order cut-off time is 10:00 PM EST (Toronto time).

Express or expedited shipping may not be available unless expressly offered at checkout.

Tracking

Customers will normally receive an order confirmation after completing their purchase.

Once an order is dispatched, we will generally send tracking information to the email address supplied with the order.

Tracking information may take some time to become active after the shipment has been transferred to the carrier.

Carrier Delays and Lost Packages

Once a shipment has been dispatched, delivery is performed by independent shipping carriers. MYLA is not responsible for delays caused solely by a carrier or circumstances beyond our reasonable control, subject always to any rights available to you under applicable consumer-protection laws.

If your order has not arrived within the expected timeframe, please contact us so that we can assist with an investigation.

If more than 30 days have passed since shipment, please contact support@mylashop.co.

Packages Marked Delivered

If tracking shows that your order has been delivered but you cannot locate it, we recommend:

checking around your property and designated delivery locations;
checking with household members or neighbours;
allowing at least 3 business days in case the carrier prematurely marked the shipment as delivered; and
contacting the applicable postal service or courier where appropriate.

If the parcel remains missing, contact MYLA within 7 business days after the tracking status first shows "Delivered" so that we can assist.

Nothing in this section removes any rights or remedies available under applicable consumer law.

SECTION 6 - SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout, including any required apartment, unit, postcode, ZIP code, or other delivery information.

Because orders are processed quickly, address changes cannot be guaranteed after an order has been submitted.

If you discover an address error, contact support@mylashop.co immediately.

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, a $10 fee may apply to cover return-to-sender and carrier-related costs.

If a refund is requested because the customer supplied an incorrect or incomplete address, the $10 fee may be deducted from the refund where permitted by law.

If the customer instead places a replacement order with MYLA, MYLA's current Shipping Policy provides that this fee will not be charged.

These provisions do not apply where the delivery problem was caused by MYLA, our fulfillment provider, or an error not attributable to the customer.

SECTION 7 - RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Return Shipping

Return-shipping responsibility depends on the reason for the return.

If an item is defective, damaged, or incorrect because of an error attributable to MYLA, MYLA will cover the applicable return-shipping cost in accordance with our Return & Refund Policy.

Customers should contact MYLA before returning such an item so that we can provide the appropriate instructions.

For other eligible returns, including returns based on preference or change of mind, responsibility for return-shipping costs will be determined according to our Return & Refund Policy.

Product pages, promotional materials, FAQs, or other content should not be interpreted as overriding the Return & Refund Policy.

If there is an inconsistency between product-level return language and our official Return & Refund Policy, the Return & Refund Policy will govern, subject to applicable law.

Nothing in these Terms or our Return & Refund Policy limits any non-waivable consumer rights available under applicable law.

SECTION 8 - WRONG, DAMAGED, DEFECTIVE OR MISSING ITEMS

If an item arrives damaged, defective, incorrect, or incomplete, please contact us at support@mylashop.co within 3 business days of delivery, where reasonably possible.

Please include:

your order number;
photographs showing everything received;
a photograph of the shipping label;
photographs clearly showing the issue; and
where reasonably necessary, additional information or video demonstrating the defect.

We will review the claim with our warehouse and carrier partners.

Where MYLA determines that the product was defective, damaged during fulfillment or shipping, or that the incorrect product was supplied, we will provide the applicable resolution under our Return & Refund Policy and warranties.

Where a return of the defective, damaged, or incorrect item is required, MYLA will cover the applicable return-shipping cost.

SECTION 9 - MYLA LIFETIME COLOR WARRANTY

We stand behind the plating quality of eligible MYLA jewellery.

If your jewellery experiences significant discoloration of its gold or silver finish, you may contact us to request a replacement or store credit, subject to the conditions of this warranty.

For gifted items, store credit may be provided instead of a replacement.

Covered

The Lifetime Color Warranty covers:

significant or noticeable fading or discoloration of the applicable gold or silver finish.

Not Covered

The warranty does not cover:

ordinary wear and tear;
light scratches;
lost or stolen items;
pearl discoloration;
misuse;
accidental damage; or
improper care or storage.

The Lifetime Color Warranty is in addition to, and does not replace, statutory rights that may apply under consumer-protection laws.

SECTION 10 - MYLA 90-DAY MANUFACTURING WARRANTY

If an eligible item arrives defective or experiences breakage caused by a manufacturing defect within 90 days after delivery, MYLA may replace the item or issue store credit after reviewing the claim.

Gifted items may be eligible for store credit only.

Covered

The warranty covers:

manufacturing or production defects; and
breakage caused by a manufacturing fault.

Not Covered

The warranty does not cover:

ordinary wear and tear;
misuse;
accidental damage;
improper storage or care; or
lost or stolen items.

To submit a warranty claim, contact support@mylashop.co and provide:

your shipping address;
order number;
affected item;
a brief explanation of the issue;
clear photographs; and
video where reasonably necessary to demonstrate the problem, such as an issue with an earring clasp.

Any rights provided by this warranty are in addition to applicable statutory consumer rights.

SECTION 11 - INTELLECTUAL PROPERTY

Our Services, including trademarks, trade names, branding, text, graphics, images, photographs, product reviews, videos, audio, website designs, layouts, and other content, are owned by MYLA, its affiliates, licensors, or applicable third parties and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for personal and non-commercial purposes only.

Unless expressly authorized by us, you may not reproduce, distribute, modify, create derivative works from, publicly display, publish, download, store, transmit, sell, or otherwise commercially exploit materials made available through the Services.

Nothing in these Terms grants you any ownership interest or license in MYLA's trademarks, copyright, designs, or other intellectual property except as expressly stated.

MYLA's names, logos, product names, designs, and slogans may be trademarks of MYLA or its licensors and may not be used without permission.

Shopify's trademarks belong to Shopify or its applicable affiliates.

SECTION 12 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor, control, or operate.

You acknowledge that such tools may be provided "as is" and "as available" without warranties, representations, or endorsements by MYLA, subject to applicable law.

Your use of optional third-party tools is at your discretion and may also be subject to terms established by the third-party provider.

We may introduce additional Services, functionality, features, or resources in the future, and such features will also be subject to these Terms unless otherwise stated.

SECTION 13 - THIRD-PARTY LINKS

The Services may contain links to or integrations with third-party websites, services, platforms, or resources.

We are not responsible for reviewing or guaranteeing the accuracy, practices, availability, or content of third-party websites.

If you choose to access a third-party website or service, you should review its terms, privacy policies, and other applicable policies.

To the extent permitted by law, MYLA is not responsible for losses caused solely by independent third-party services over which MYLA has no control.

Questions or complaints relating directly to third-party products or services should generally be directed to the applicable third party.

SECTION 14 - RELATIONSHIP WITH SHOPIFY

MYLA is powered by Shopify, which provides technology that enables us to operate the Services.

However, purchases made through our store are transactions directly between you and MYLA.

Shopify is not the seller of MYLA products and, except where required by applicable law or expressly stated otherwise, Shopify is not responsible for the performance of our products, fulfillment of orders, or obligations MYLA owes to its customers.

SECTION 15 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy, available at:

https://mylashop.co/policies/privacy-policy

Certain information may also be processed by Shopify in connection with hosting and providing the Services.

Shopify's applicable privacy information is available through Shopify's website.

By using the Services, you acknowledge that information may be processed by MYLA, Shopify, and service providers located in countries other than your country of residence, subject to applicable privacy laws.

SECTION 16 - FEEDBACK AND REVIEWS

If you voluntarily submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, photographs, testimonials, proposals, or other content ("Feedback"), you grant MYLA a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, publish, display, adapt, and distribute such Feedback for purposes connected with operating and promoting MYLA, subject to applicable law.

You represent that:

you own or have permission to provide the Feedback;
your submission does not violate another person's intellectual-property, privacy, publicity, or other legal rights;
your Feedback is not knowingly false or misleading; and
you have disclosed any material compensation or incentive associated with a review where required by law.

We may remove Feedback that we reasonably determine violates these Terms or applicable law.

You remain responsible for the Feedback you submit.

SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information made available through the Services may contain typographical errors, inaccuracies, or omissions relating to:

product descriptions;
availability;
pricing;
discounts or promotions;
shipping information;
delivery estimates; or
other product or order information.

Where permitted by law, we reserve the right to correct errors or update inaccurate information.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide any rights required by applicable law.

SECTION 18 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

violate applicable laws or regulations;
infringe the intellectual-property rights of MYLA or another person;
transmit malicious software or harmful code;
harass, threaten, defame, or unlawfully harm another person;
submit knowingly false or fraudulent information;
impersonate another person;
engage in fraudulent transactions;
collect personal information about others without authorization;
interfere with the security or proper operation of the Services;
circumvent technical access controls; or
use the Services in a way reasonably likely to damage MYLA, Shopify, another customer, or a third party.

We may suspend or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 19 - AUTOMATED AGENTS

This section applies where automated or semi-automated software ("Agents") accesses or interacts with the Services.

Agents must comply with applicable laws, these Terms, and reasonable technical restrictions imposed by MYLA.

We may restrict, block, or otherwise control automated access to the Services where necessary to protect security, prevent abuse, maintain availability, or protect our legal rights.

Automated tools may not unlawfully circumvent CAPTCHAs, security systems, authorization restrictions, rate limits, robot exclusions, or other measures designed to control automated access.

SECTION 20 - TERMINATION

We may suspend or terminate access to all or part of the Services if you materially breach these Terms or engage in conduct that threatens the security, integrity, or lawful operation of the Services.

Termination does not eliminate obligations or liabilities that arose before termination.

Provisions that by their nature are intended to survive termination will continue to apply, including provisions relating to intellectual property, liability, indemnification, dispute resolution, and governing law.

SECTION 21 - DISCLAIMER OF WARRANTIES

Except for warranties expressly provided by MYLA and rights that cannot lawfully be excluded, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that the website or Services will always be uninterrupted, secure, error-free, or continuously available.

Information presented through the Services is provided for general informational purposes. While we make reasonable efforts to maintain accurate information, we do not guarantee that every piece of information will always be complete, current, or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYLA DISCLAIMS IMPLIED WARRANTIES OR CONDITIONS THAT MAY OTHERWISE APPLY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

Nothing in this section excludes or limits warranties, guarantees, remedies, or other consumer rights that cannot legally be waived or excluded.

SECTION 22 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYLA AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

This may include loss of profits, revenues, savings, data, or similar losses where exclusion of such damages is permitted by law.

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law, including any applicable statutory consumer rights.

SECTION 23 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless MYLA, Shopify, and our respective affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from third-party claims arising directly from:

your material breach of these Terms;
your unlawful use of the Services;
your violation of applicable law; or
your infringement of another person's legal rights.

We may assume control of the defense of a claim subject to indemnification, and you agree to reasonably cooperate with that defense.

SECTION 24 - SEVERABILITY

If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 25 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with policies incorporated by reference, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the agreement between you and MYLA regarding your use of the Services.

If there is a conflict between these Terms and a more specific policy governing a particular matter, the more specific policy will generally govern that matter unless otherwise required by law.

For example:

shipping and delivery matters are governed primarily by the Shipping Policy;
returns, refunds, exchanges, and return-shipping responsibilities are governed primarily by the Return & Refund Policy; and
personal-information practices are governed primarily by the Privacy Policy.

SECTION 26 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

MYLA may assign or transfer its rights and obligations in connection with a merger, reorganization, sale of assets, corporate restructuring, or similar transaction, subject to applicable law.

SECTION 27 - GOVERNING LAW

These Terms and any separate agreements through which we provide the Services will be governed by the laws applicable in the jurisdiction where MYLA is headquartered, without limiting any mandatory consumer-protection rights you may have under the laws of your place of residence.

Where permitted by applicable law, disputes may be brought before courts having jurisdiction over MYLA.

Nothing in this section deprives a consumer of any mandatory jurisdictional protections available under applicable law.

SECTION 28 - HEADINGS

Section titles and headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 29 - CHANGES TO THESE TERMS

You may review the current version of these Terms of Service on this page at any time.

We reserve the right to update or replace portions of these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes become effective on the date stated in the applicable notice or updated Terms.

Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by law.

SECTION 30 - CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Business Name: MYLA
Customer Support Email: support@mylashop.co

Business Address:
426 University Avenue
Toronto, ON
M5G 1S9
Canada

Your existing Terms currently list the same MYLA support email and Toronto business address.